System Engineer – Level 2

DESCRIPTION:

Ascendant Innovations Corp is looking for an experienced System Engineer (Level 2) to manage Help Desk Lead to manage the full lifecycle of product support tickets and oversee daily help desk operations for a suite of Data Management tools. In this role, you will lead the prioritization, assignment, and real-time troubleshooting of technical issues—including user access management and change requests—across multiple network platforms.

 REQUIRED SKILLS:

• Experience with Jira  and Confluence
• Experience managing user access and change requests
• Experience with real-time troubleshooting of technical issues
• Ability to manage the full lifecycle of Jira tickets, including prioritization, assignment, tracking, follow-up, and closure
• Coordinate software deployments, system upgrades, and security patches
• Participate in internal and customer meetings to provide updates, gather requirements, and ensure alignment on priorities
• Ability to generate and deliver weekly and monthly performance, incident, and operational metrics
• Must meet the Labor Category requirements, contact staffing@ascendantinnovations.com for details

QUALIFICATIONS:

• Bachelor’s degree in computer science or related discipline from an accredited college or university, plus fourteen (14) years of experience as an engineer in programs and contracts of similar scope, type, and complexity.

• Nineteen (19) years of experience as an engineer in programs and contracts of similar scope, type, and complexity.

Clearance Requirements:
Must be a US Citizen with an active Top Secret/SCI w/polygraph.

Equal Opportunity Employer:
AIC offers equal employment opportunities without regard to race, color, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, veteran status or any other characteristic protected by law.